Customer Support Executive

Qualification / Eligibility Criteria:

• Should be comfortable for night or rotational shifts
• Should have excellent communications skills
• Fresher & Experienced both can apply
• 12th pass and Graduates both can apply.

Responsibilities:           

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Provide accurate, valid and complete information by using the right methods/tools

Benefits:

Relocation benefits, accommodation etc.